goo11 Privacy Policy
Your personal information is completely safe with us — find out here in detail how goo11 collects and uses your data.
Important Notice: This privacy policy applies to all users of the goo11 platform. Please read this policy carefully — it contains important information about your legal rights and responsibilities. By using our services, you are agreeing to the terms of this policy.
Introduction & Purpose
goo11 (referred to below as "we", "us", or "the platform") provides a safe and reliable online betting and casino service for users in Bangladesh. We place the highest importance on protecting the privacy and personal information of our users.
The purpose of this privacy policy is to clearly explain what personal information goo11 collects from you, why it is collected, how it is stored and processed, and in what circumstances it may be shared with third parties. We believe transparency is the foundation of trust — and this document has been created to build exactly that.
This policy applies to the goo11 website, its mobile version, and any associated digital services. It covers everything from account registration and transaction processing to gameplay and support communications.
Information We Collect
goo11 only collects information that is necessary to provide our services. Collecting excessive or unnecessary data goes against our policy. Below is a description of the types of information we collect:
A. Identity Information
- Full name and date of birth (for age verification)
- National ID card or passport number (to confirm identity where required)
- Current address and country
- Email address and mobile number
B. Financial Information
- bKash, Nagad, Rocket, Upay account numbers (for processing transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
C. Technical Information
- IP address and device type
- Browser information and operating system
- Cookie and session data
- Login times and activity logs
D. Gameplay & Activity Information
- Betting history, win and loss records
- Preferred games and betting patterns
- Duration of active sessions on the platform
- Customer support communication history
Purpose of Data Collection
goo11 collects and uses your information for the following specific and lawful purposes:
- Account Management: To create, verify, and keep your account secure.
- Age Verification: To ensure that only users aged 21 or above are able to use the platform.
- Financial Transactions: To process deposits and withdrawals and to prevent fraudulent activity.
- Service Improvement: To analyze your usage experience and further improve the platform.
- Customer Support: To resolve your complaints and questions.
- Security: To prevent unauthorized access, fraud, and other security threats.
- Legal Compliance: To comply with applicable laws and regulations.
- Responsible Gaming: To identify unusual betting patterns and provide users with the support they need.
Good to Know: goo11 never sells your information or passes it to advertisers. Your data is used solely for the direct purpose of providing our services.
Data Storage & Security
goo11 takes industry-standard technical and administrative measures to ensure the security of your information. The key elements of our security framework are described below:
SSL Encryption
All data transferred on our platform is protected by SSL (Secure Socket Layer) encryption technology. This means all communication between your browser and our servers is fully encrypted and cannot be intercepted or read by any third party.
Secure Data Storage
Your information is stored on secure servers accessible only to authorized personnel. Our database systems undergo regular security audits.
Access Controls
Access to your information by goo11's internal staff is limited and controlled on a need-to-know basis. Every staff member signs a confidentiality agreement and receives regular training.
Data Retention Period
We retain your information only for as long as is necessary to provide our services or to meet legal obligations. After an account is closed, data is deleted or securely disposed of within legal limits.
Sharing Information with Third Parties
goo11 does not generally share your personal information with third parties. However, sharing may be necessary in the following limited circumstances:
Payment Processors
To complete your financial transactions, payment gateways such as bKash, Nagad, Rocket, and Upay process your payment-related information. These organizations operate under their own privacy policies and security standards.
Game Providers
Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming may receive limited technical information for the smooth operation of their games. However, no personally identifiable information is shared with them.
Legal Obligations
If goo11 is required to provide your information due to a court order, a lawful request from an investigating authority, or other legal necessity, goo11 will comply with that legal obligation. In such cases, we will make every effort to notify you to the extent possible.
Business Restructuring
If goo11 undergoes a merger, acquisition, or asset transfer, your information may form part of the transferred assets. You will be properly notified in advance in such a case.
We never sell or rent your information for commercial purposes.
Cookie Policy
goo11 uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help the platform recognize you and remember your preferences.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for maintaining login sessions and ensuring security. Without them, the platform cannot function properly.
- Functional Cookies: Used to remember your language preferences and other settings.
- Analytical Cookies: Used to analyze platform usage and help improve service quality. This data is aggregated and is not personally identifiable.
Cookie Controls
You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may limit some functionality of the platform.
Your Rights
goo11 believes you should have full control over your own information. To that end, we provide you with the following rights:
- Right of Access: You can find out at any time what information goo11 holds about you.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted (some limitations may apply where legal obligations exist).
- Right to Object: In some cases you can object to the processing of your information.
- Data Portability: You can request your information in a structured, readable format.
- Withdrawal of Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.
To exercise these rights, please contact our support team. We will process your request within a reasonable time and take the necessary steps.
Protection of Minors
goo11's services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from any minor. If we become aware that a minor is using our platform, their account and all associated data will be deleted immediately.
Age verification is a mandatory step during account registration. We always follow this process strictly so that minors cannot access the platform in any way. To learn more about responsible gaming, visit our Responsible Gaming page.
International Data Transfers
The servers and infrastructure used to provide our services may be located in various locations. When transferring data, we ensure that appropriate protections are in place at the destination and that the standard of data protection is consistent with the standards set out in this policy.
SSL encryption and other security protocols remain active during any international transfer, so your information stays fully protected in transit.
Policy Changes & Updates
goo11 may update this privacy policy from time to time. The policy may be revised due to the addition of new features to the service, legal changes, or technological developments.
For significant changes, we will notify you in the following ways:
- By displaying a notice on the platform
- By informing you at your registered email address
- By updating the "Last Updated" date at the top of this page
Continued use of the platform after a policy update will be considered as your agreement to the new policy. We therefore recommend that you check this page regularly.
Complaints & Dispute Resolution
If you have any concerns or complaints about how your information is used, we take them seriously. Please follow the steps below to raise a complaint:
- First, contact our customer service team directly.
- Provide a detailed description of your complaint along with any supporting evidence.
- We will investigate your complaint within a reasonable time and keep you informed.
- If our resolution is not acceptable to you, you may seek remedy through other channels available under applicable law.
Our goal is to provide a prompt and fair resolution to any privacy-related concerns. goo11 always places the trust and satisfaction of its users first.
Contact Us About Privacy
If you have any questions or concerns about the protection of your information, our support team is always ready to help.
Live Chat
Chat live in Bengali, 24/7
Always available on site
Data Request
Request to view or delete your data
Request by Email